Pharmacy Manager

CVS Health • Chesapeake, VA

13d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role sets a culture of excellence by modeling genuine care, coaching colleagues, and supporting safe, accurate, and compliant pharmacy operations. The manager oversees the pharmacy team during bench shifts, provides patient counseling, supports immunization and clinical services, and ensures adherence to applicable legal, regulatory, ethical, and company requirements.

The position includes managing and developing pharmacy staff; supporting patient access, experience, and outcomes; overseeing prescription fulfillment and inventory practices; onboarding and training pharmacists and technicians; maintaining compliance and safety; partnering with the Store Manager on talent and staffing; and reviewing operational reporting to develop plans for improvement. The manager also supports an inclusive, empowering team environment and maintains relevant clinical and technical skills as the industry evolves.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription dispensing calculations.
• Problem-resolution skills when handling challenging patient or colleague interactions.
• Ability to lead by example, delegate, motivate, coach, provide feedback, discipline, and, when necessary, terminate pharmacy team members.
• Ability to adapt, take accountability, solve problems, and foster collaboration.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust equipment precisely.
• Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small items.
• Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects requiring negligible force.
• Ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead, develop, coach, and manage the pharmacy team, including Staff Pharmacists and District Support Pharmacists where applicable.
• Model safe and appropriate dispensing, patient counseling, and immunizing practices; provide meaningful counseling to patients.
• Oversee pharmacy bench shifts and coach team members to improve performance measures, workflow, service, patient care, and compliance.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Conduct onboarding for new Technicians and Pharmacists in the store and district; ensure trainees complete required training and licensure on time.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their required training for licensure.
• Manage staff performance through observation, feedback, and validation; deliver annual performance reviews and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans to address operational gaps.
• Build a safe, inclusive, and engaging team culture that encourages feedback and psychological safety.
• Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support pharmacist-delivered clinical services, including testing and prescribing services where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including controlled substance, recordkeeping, privacy, security, and workplace safety requirements.
• Maintain regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed