Pharmacy Manager

CVS Health•Houston, TX

13d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The manager serves as a role model, supports program awareness and onboarding, recognizes colleagues, and works at the pharmacy bench while providing patient counseling and complying with legal and regulatory requirements. The role is responsible for the effective management of pharmacy operations and staff, including safe and accurate dispensing, immunization, inventory management, patient service, training, regulatory compliance, scheduling, performance management, and operational improvement. The Pharmacy Manager works with the Store Manager and pharmacy colleagues to build a capable, inclusive team and support access to clinical care. The role requires maintaining clinical and technical skills and complying with applicable laws, professional standards, ethical principles, and CVS Health policies.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying instructions.
Mathematical reasoning to calculate prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead by example, delegate, motivate, coach, provide feedback, and foster collaboration and accountability.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small items.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and develop the pharmacy team, leading by example and fostering a culture of excellence, safety, empowerment, and inclusion.
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy staff during bench shifts; coach team members and follow up to improve pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding and training for new Technicians and Pharmacists in the store and district, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Maintain clinical and technical skills, complete required training and continuing education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including controlled-substance requirements, patient privacy and security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead, delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate; perform additional tasks as directed by a supervisor or manager.