Pharmacy Manager

Walgreens•Pleasant Hill, CA

13d•$74 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulatory requirements and company policies. The manager oversees efficient pharmacy workflow, financial performance, inventory, and patient experience, while leading staff performance, engagement, training, coaching, and formal performance management. The Pharmacy Manager oversees pharmacy operations and compliance, patient counseling and clinical services, staffing and workflow, technology and insurance processes, records and documentation, pharmacy maintenance, and inventory and asset protection. The position also develops pharmacy staff and maintains effective relationships with the local medical community and community organizations to support pharmacy growth and health and wellness awareness.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer service practices that promote a positive and inclusive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, verification, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients in their use; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and respond to provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
Prepare and submit pharmacy records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager; foster teamwork, recognize improvement, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licensing, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current and complete required education and company training.
Pursue professional development by monitoring personal performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory performance data; oversee asset protection and inventory management and identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; engage the community to promote pharmacy business and support health and wellness awareness.