Pharmacy Manager

CVS Health•Worthington, OH

13d•$65 - $85

About The Position

The Pharmacy Manager, District Leader Emerging Leaders (PM, DL EL) leads and develops the pharmacy team at their home store while completing a self-paced, collaborative training program designed to prepare them for a future Pharmacy District Leader role. The program includes virtual and hands-on learning, required learning experiences, leadership workshops, region meetings, and an individual development plan. Its typical duration is 6–9 months, depending on prior leadership experience and current capabilities. Development opportunities may include captainships, short-term District Leader coverage, stretch assignments, or leading mini-districts. As Pharmacy Manager, the role is responsible for safe, accurate, compliant pharmacy operations and excellent patient care. The manager coaches and oversees pharmacy colleagues, supports prescription fulfillment and immunizations, manages inventory, onboards and trains pharmacy staff, and partners with the Store Manager to maintain a pipeline of colleagues who can be cross-trained. The role also reviews business performance, addresses operational gaps, fosters an inclusive and psychologically safe team environment, and maintains current clinical and technical knowledge. The position requires flexibility to meet scheduling and business needs, including nights and weekends, and may involve working across the market at other locations.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties List.
At least 2 years of experience as a Pharmacy Manager.
Graduate of DevelopU for Leaders and/or FFL in 2022 or later.
Standard Performer rating or higher; not on a Level 3 or active IAP within the last 6 months.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to give clear direction, coaching, and feedback.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and prescription fill amounts.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to meet the described physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion up to 20 pounds.
Ability to convey and receive detailed spoken information accurately.
Ability to lead and set a positive tone, delegate, foster collaboration, motivate team members, solve problems, adapt, and take accountability.
Ability to coach, encourage, discipline, and, when necessary, terminate pharmacy team members.

Nice To Haves

3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Previous multi-unit leadership experience.
Completion of the Pharmacy Manager Emerging Leader (PMEL) program.
Ability to work at the home store and at other locations across the market as business needs require.

Responsibilities

Lead, develop, and oversee the pharmacy team, modeling CVS Health care behaviors and setting expectations for excellence.
Support patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, including protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx District Leader as needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide feedback, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team, and write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Participate in the District Leader Emerging Leader program, including required Key Learning Experiences, leadership development workshops, and region meetings; demonstrate openness to feedback and learning.
Develop District Leader competencies through an individual development plan and assigned development opportunities.
Participate in recurring six-week check-ins with the District Leader, Region Director, HR Business Partner, and/or Talent Management Business Partner.
Demonstrate personal integrity and sound judgment when managing sensitive or highly visible business matters.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate tasks; empower, motivate, coach, and provide feedback to team members; address challenges and adapt to changing circumstances.
Perform additional tasks as directed by a supervisor or manager.