Pbx Operator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service or guest-facing role.
• Comfort and proficiency working on a computer with Microsoft Outlook, Word, and Excel.
• Ability to lift, carry, push, or pull 10 pounds.
• Ability to stand for the majority of the shift.

Nice To Haves

• One year of front desk experience in hotels.
• Previous experience with hotel property management systems; examples include Springer Miller Systems (SMS), Hotsos, and Reveinate.

Responsibilities

• Manage incoming and outgoing calls through the PBX system.
• Answer calls promptly, professionally, and in a friendly manner in accordance with resort communication standards.
• Handle incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information.
• Route calls accurately to resort departments or personnel, including the front desk, housekeeping, concierge, and room service.
• Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly.
• Relay messages and requests between resort departments and team members.
• Follow established protocols for emergency calls and promptly notify relevant personnel, including security and management.
• Handle multiple calls simultaneously and manage busy call periods effectively.
• Maintain accurate records of call logs, messages, and relevant information using resort communication tools and software.

Benefits

• Medical, dental, and vision benefits.
• Pet discount program.
• Identity theft protection.
• Pre-paid legal support.
• Flexible spending accounts.
• Matched 401(k).
• Life insurance.
• Critical accident or illness coverage.
• Short- and long-term disability coverage.
• Paid time off.
• Wellness programs.
• Hotel discounts.
• Early pay or earned wage access.