Pbx Operator Jobs

About The Position

Requirements

• High school diploma or its equivalent
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

• One year of Front Desk experience in hotels preferred
• Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.

Responsibilities

• Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system.
• Answer calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
• Professionally manage incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information as required.
• Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
• Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
• Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
• Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
• Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
• Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts