PT Weekend PBX Operator

3710 Paulding Medical Center, Inc.•Hiram, GA

1d•Onsite

About The Position

Wellstar Paulding in Hiram, Georgia, is seeking a part-time weekend PBX Operator. The position works Saturdays and Sundays from 3:00 p.m. to 11:00 p.m. and functions under the direction of the PBX Supervisor or designee. The operator is responsible for switchboard and patient-information functions, including operating phones, the switchboard, pagers, and paging systems. The role provides general information to patients, families, physicians, and staff; monitors emergency systems; and serves as a primary communications resource during hospital emergencies. The operator also directs visitors, guests, and family members to destinations and may assist with supplies, mail, directory updates, training, and departmental performance-improvement activities. The role requires professionalism and strong customer service. The operator answers and routes calls, prioritizes emergency code calls, follows emergency protocols, helps customers navigate the campus, attends required meetings and education, participates in drills and holiday rotation, and trains new hires. Other duties may be assigned.

Requirements

High school diploma or GED required.
At least 1 year of call center or customer service experience required; healthcare-setting experience is preferred.
Excellent customer service skills and written and verbal communication skills.
Clear, professional voice for calls and announcements.
Proficiency in basic computer skills and systems used by the Communicative Services Department.
Ability to work in a high-volume area; attention to detail and problem-solving skills.
Demonstrated professionalism, effective communication, and active listening skills.
Ability to project a positive attitude over the phone and in person.

Nice To Haves

Associate degree or education in another related field is preferred.
Call center or customer service experience in a healthcare setting is preferred.

Responsibilities

Answer all calls received at the main hospital line in a timely manner.
Maintain composure in stressful situations and prioritize calls to the CODE phone over other assignments.
Document calls outside normal inquiry and routing volumes.
Participate in emergency announcements and follow departmental emergency protocols.
Project a positive attitude in person and over the phone.
Route calls to the correct location without delay.
Maintain a professional appearance and courteous, friendly demeanor.
Serve as a hospital greeter and help customers find their way around campus.
Attend mandatory staff meetings and complete annual assessments and education.
Participate in hospital drills and holiday rotation.
Train new hires on the role and assigned job functions.
Operate the switchboard, phones, pagers, and paging system; monitor emergency systems and communicate during hospital emergencies.
Provide general information to patients, families, physicians, and staff; direct visitors, guests, and family members to destinations.
As needed, assist with monitoring or putting away supplies, retrieving mail, updating directories or manuals, and representing the department in performance-improvement activities.
Perform other assigned duties and comply with Wellstar Health System policies, standards of work, and code of conduct.