PBX Operator

BHS • Lexington, KY

3d

About The Position

The PBX/Switchboard Department serves as the hospital’s central communication hub, providing 24/7 support for patients, visitors, and staff. The PBX Operator manages incoming calls, emergency communications, overhead paging, and critical notifications while providing exceptional customer service and ensuring timely, accurate communication across the organization. The role also assists patients and visitors, monitors emergency phones and alarm systems, and processes work orders accurately and efficiently.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
• Greet and assist visitors with professionalism, courtesy, and accurate information.
• Respond promptly to emergency alarms, codes, and other critical communications.
• Process work orders and maintain accurate documentation.
• Use hospital communication systems efficiently and maintain technical proficiency.
• Follow hospital safety policies, emergency procedures, and patient safety standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Pet insurance
• Life insurance
• Short-term and long-term disability insurance
• Identity theft protection
• Tuition reimbursement up to $6,000 annually
• Company-paid maternity and paternity leave
• Five days of paid time off available upon hire
• Bereavement leave, including for pets
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO donation)
• Employee Support Fund for employees needing emergency financial support
• Retirement with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED