PBX Operator

Hilton • Boston, MA

5d

About The Position

The PBX Operator handles incoming telephone calls and interacts with hotel guests, delivering warm, memorable hospitality experiences. The role provides prompt, professional phone support; maintains current knowledge of hotel services, amenities, and operations; and relays accurate, detailed information to appropriate teams during emergencies. The operator uses the PBX system, computer applications, and other technology to support daily operations, and assists Front Desk and other guest-facing areas as needed to ensure effective coverage and service delivery.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork and collaboration.
• Demonstrate ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Respond promptly and professionally to guest calls and inquiries with an upbeat, friendly attitude.
• Stay current on hotel services, amenities, and operations.
• Relay accurate, detailed information to appropriate teams during emergency situations.
• Use the PBX system, computer applications, and other technology to support daily operations.
• Support Front Desk operations and other guest-facing areas as needed to ensure effective coverage and service delivery.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed