PT Weekend PBX Operator

Wellstar Health System•Dallas, GA

1d•Onsite

About The Position

The PBX Operator works under the direction of the PBX Supervisor or designee and is responsible for operating the switchboard and patient information areas. This includes efficiently handling phones, the switchboard, pagers, and paging systems; providing general information to patients, families, physicians, and staff; and monitoring emergency systems. The operator serves as a primary communication point during hospital emergencies, including codes, and directs visitors, guests, and family members to their destinations. The role may also include monitoring or putting away supplies, retrieving mail, updating directories and manuals, training new hires, and representing the department in performance-improvement activities. The operator is expected to maintain professionalism and strong customer service while following Wellstar policies, standards of work, and code of conduct. The position is part-time and scheduled Saturdays and Sundays from 3:00 p.m. to 11:00 p.m. at Wellstar Paulding in Hiram, Georgia.

Requirements

High school diploma or GED required.
At least 1 year of call center or customer service experience required; healthcare setting preferred.
Excellent customer service skills.
Excellent written and verbal communication skills, including a clear and professional voice for calls and announcements.
Proficiency in basic computer skills and systems used by the Communicative Services Department.
Ability to work in a high-volume area, attention to detail, and problem-solving skills.
Demonstrated professionalism, effective communication, and active listening skills.
Ability to project a positive attitude by phone and in person.

Nice To Haves

Associate degree in another or related field preferred.
Call center or customer service experience in a healthcare setting preferred.

Responsibilities

Answer calls to the main hospital line in a timely manner.
Maintain composure under stressful situations and prioritize CODE phone calls over other assignments.
Document calls outside normal inquiry and routing volumes.
Participate in emergency announcements and follow departmental emergency protocols.
Project a positive attitude in person and over the phone.
Route calls to the correct location without delay.
Maintain a professional appearance and courteous, friendly demeanor.
Serve as a hospital greeter and assist customers with wayfinding throughout the campus.
Attend mandatory staff meetings and complete annual assessments and education.
Participate in hospital drills and holiday rotation.
Train new hires on the role and assigned job functions.
Operate phones, the switchboard, pagers, and paging systems; monitor emergency systems and serve as a key communication point during hospital emergencies.
Provide general information to patients, families, physicians, and staff, and direct visitors, guests, and family members to destinations.
As needed, monitor or put away supplies, retrieve mail, update directories or manuals, and participate in departmental performance-improvement activities.
Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.