PBX Operator, part-time

Shepherd Center • Atlanta, GA

2d

About The Position

The PBX Operator is a highly interactive role responsible for answering and directing calls and providing information to the outside community, internal patients, visitors, and staff. The role also directs and addresses inquiries from walk-in traffic at the front entrance.

The operator performs duties that facilitate communications into Shepherd Center, including handling incoming hospital calls, routing callers, conveying messages, responding to inquiries, and greeting visitors. The role monitors the work environment and helps ensure appropriate shift coverage, reporting perceived, potential, or actual problems to the Supervisor in a timely manner.

Requirements

• High school diploma or equivalent.
• One year of PBX experience receiving and directing a large volume of incoming calls; healthcare-setting experience is preferred.
• Excellent interpersonal and communication skills.
• General computer experience.

Responsibilities

• Answer incoming hospital PBX calls, interview callers, and direct calls to the appropriate location.
• Clearly convey and receive messages to meet stakeholder needs.
• Respond to inquiries courteously, clearly, and accurately, understanding and meeting customer needs.
• Greet and provide information to patients, families, vendors, and other visitors.
• Monitor the work environment to ensure functionality, safety, and teamwork.
• Ensure optimal coverage for assigned shifts and promptly report perceived, potential, or actual problems to the Supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED