PBX Operator Part Time Nights

Baptist Healthcare System • Louisville, KY

5d

About The Position

The PBX Operator works in the hospital’s Communications Center, combining customer service call center skills with emergency response to provide communications for emergent and non-emergent connections and notifications. Operators maintain and apply knowledge to meet the organization’s connectivity and notification needs promptly and accurately. The Communications Center serves the hospital and its outlying properties 24 hours a day, 365 days a year.

The role offers exposure to emergency management and customer service, including emergency and disaster dispatch, information assessment, call connectivity, data entry, and interpersonal relations. Operators work with emergency notification protocols, Conveyant Teledirectory, patient location systems, public address systems, and the security dispatch radio to support communication and safety across the organization and community.

Requirements

• High school diploma or equivalent preferred.
• Call center experience preferred.

Nice To Haves

• High school diploma or equivalent.
• Call center experience.

Responsibilities

• Provide communications for emergent and non-emergent connections and notifications.
• Address the organization’s connectivity and notification needs promptly and accurately.
• Use emergency notification protocols, Conveyant Teledirectory, patient location systems, public address systems, and the security dispatch radio to support communication and safety.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED