PBX Operator 2

CAMC Health System•Hurricane, WV

About The Position

Provide communications services for CAMC hospitals, including 24-hour telephone service for employees, patients, physicians, staff, and the general public. The PBX Operator also maintains patient-location information and routes calls to patients or appropriate departments while following HIPAA guidelines. The position handles high call volumes, emergency notifications, paging, patient information, call schedules, wake-up services, and requests for telephone repairs. It also provides callers with information about the Medical Center and coordinates emergency long-distance calls for clinical personnel and medical staff.

Requirements

High school diploma or GED.
Either 1 year of direct Vandalia Health PBX experience with demonstrated competent skills, or 2 years of PBX experience in a comparable hospital environment.
Demonstrate competency through initial orientation and ongoing competency validation to perform assigned tasks and duties independently.
For positions with direct patient contact, obtain or possess by the end of orientation and demonstrate the patient-group knowledge and skills required by the department, including interpreting information in terms of patient needs, knowledge of growth and development, and understanding the range of treatment needed by patients.

Responsibilities

Answer at least 2,000 calls per day from CAMC employees, patients, physicians, and the general public, using a PC.
Take messages for physicians and relay messages when called.
Notify hospital staff and proper authorities about emergencies, including trauma alerts, fires, and bomb threats, on a 24-hour, 7-day-a-week, year-round basis.
Provide callers with information about the Medical Center and direct them to appropriate resources.
Maintain working knowledge of Medical Center locations, department functions, and executive information.
Maintain the patient-location and status database, and route calls to patients or the appropriate department or nursing station.
Provide patient information for CAMC hospitals and ambulatory practices in accordance with HIPAA guidelines.
Coordinate with public network operators to place emergency long-distance calls for clinical personnel and medical staff.
Maintain current information about the status of beepers issued to employees and medical staff.
Reserve call schedules for CAMC administrators, ancillary personnel, and house staff.
Manage telephone-repair requests during evenings, weekends, and holidays.
Provide wake-up services for residents and medical staff who are on call in the hospital.
Inspect broken telephone sets to identify defective parts.
Page physicians and CAMC personnel using audio, beeper, or visual paging systems, via the PC-based paging system or telephone.
Complete and document applicable required education.
Demonstrate positive customer service and coworker relations.
Comply with the company's attendance policy.
Participate in departmental and institutional continuous quality-improvement activities.
Perform work cost-effectively and in accordance with departmental pay practices and scheduling policies, including overtime, shift work, and on-call situations.
Perform work in alignment with the organization's mission and strategic plan, and follow organizational and departmental policies and procedures.
Perform related duties as assigned.