PBX Operator PRN

HCA Healthcare•Reston, VA

About The Position

As a PRN PBX/Switchboard Operator at Reston Hospital Center, you will serve as the facility’s call center by promptly answering incoming calls and accurately routing them to the appropriate hospital department, extension, or patient room. You will page individuals using the hospital’s central paging system or an assigned beeper system in accordance with designated policies. The role requires current knowledge of hospital emergency plans and procedures, including fire, cardiac arrest, infant abduction, disturbance, radiation contamination, tornado, external disaster, and bomb threats, as well as other codes. You will maintain knowledge of fire system usage and notify Plant Operations by email about code red calls received during your shift, including actions taken to resolve them. You will also maintain an up-to-date list of key hospital personnel and medical staff, as well as the Meditech Physician Directory, with names, extensions, beeper numbers, and home phone numbers. The position requires effective use of computer systems to retrieve requested information, maintaining appropriate department coverage during breaks so calls are answered promptly, and availability for scheduling on short notice. Microsoft Office and computer proficiency are required; knowledge of community resources and an associate degree are preferred. At least one year of clerical experience involving public contact and telephone work is required.

Requirements

Microsoft Office and computer proficiency.
At least one year of clerical experience working with the public and telephone contact.
Ability to be scheduled on short notice.
Ability to utilize computer systems effectively to obtain information when requested.
Ability to maintain proper department coverage during breaks so calls are answered promptly.

Nice To Haves

Knowledge of community resources.
Associate degree.

Responsibilities

Promptly answer incoming telephone calls and route them to the appropriate hospital department, extension, or patient room.
Page individuals using the hospital’s central paging system or assigned beeper system according to designated policies.
Maintain current knowledge of hospital emergency plans and implement them according to policy.
Maintain current knowledge of fire system usage.
Notify Plant Operations by email of code red calls received during the shift and identify actions taken to resolve them.
Maintain an up-to-date list of key hospital personnel, medical staff, and the Meditech Physician Directory, including names, extensions, beeper numbers, and home phone numbers.
Use computer systems effectively to obtain information when requested.
Maintain proper department coverage during breaks to ensure calls are answered promptly.
Be available for scheduling on short notice.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.