Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience in a customer-facing role for Outpatient/Admissions; current Jefferson Seamless Access Representatives with at least 1 year of experience meet the stated experience requirement.
• Proficiency with computers and Microsoft Office.
• Strong verbal and written communication skills.
• Strong customer service skills and the ability to use appropriate practices, tools, and techniques to communicate with customers.
• Meticulous attention to detail.

Nice To Haves

• Associate degree in healthcare or business administration preferred.

Responsibilities

• Provide a positive patient and family experience during registration.
• Search for and select the correct patient, identify existing Jefferson medical records, and obtain a medical record number for new patients when needed.
• Request photo identification and insurance cards and scan copies.
• Gather and record complete, accurate demographic and insurance information.
• Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
• Retrieve or enter orders and confirm medical necessity for outpatient visits when appropriate.
• Interview Medicare patients and complete the Medicare Secondary Payer questionnaire.
• Use eligibility tools or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
• Confirm that required referrals and authorizations are on file.
• Gather workers’ compensation or auto insurance information from accident patients.
• Communicate and collect patient copays and other out-of-pocket liability at the time of service.
• Answer phones for outpatient visits.
• Rotate among Patient Access service areas, including Outpatient Registration and the Emergency Department.
• Follow departmental and institutional protocols and meet regulatory and compliance requirements.
• Achieve individual and team performance metrics.
• Interact with coworkers, visitors, and other staff in a manner consistent with Jefferson’s values.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability coverage
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance, including prescription coverage, is available to all colleagues, including per-diem colleagues and those working less than part-time