Patient Registration Customer Service Representative
R1 RCM • Nashville, TN3d • $17 - $23 • Onsite
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Part Time Patient Registration - Customer Service Representative
R1 RCM•Nashville, TN
•$17 - $23•Onsite
About The Position
R1 is hiring a Patient Registration Customer Service Representative at Ascension St. Thomas West Hospital. The role is the first point of contact for patients checking into the hospital and focuses on helping them navigate registration, answering questions with clarity and compassion, and gathering accurate information in a fast-paced setting. The representative supports patients who may be ill, anxious, confused, or overwhelmed, while working alongside clinical and emergency staff. The position involves moving between computer systems, phone calls, and in-person interactions. R1 provides training in healthcare processes, insurance basics, and hospital workflows; previous healthcare experience is not required. The posting describes the role as PRN/as needed, with a minimum of 48 hours required per month, 24 hours on call, and additional shifts available.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and help ease their concerns.
Benefits
- Competitive benefits package.
- Training in healthcare processes, insurance basics, and hospital workflows.
- Opportunities for professional learning and career growth.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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