Patient Scheduling Representative II - Medical Group Neurology

Endeavor Health•Chicago, IL

1d•$21 - $31•Onsite

About The Position

The Patient Scheduling Representative II supports Medical Group Neurology by handling a high volume of incoming calls and accurately scheduling appointments for multiple offices. The role gathers and enters patient demographic, billing, diagnosis, and insurance information; pre-registers patients; and helps ensure financial clearance and appropriate reimbursement. It also explains insurance authorization and referral requirements, collections policies, payments, deposits, and co-pays to patients. The representative follows department guidelines and protocols, maintains current physician and insurance data in the computer system, and keeps paper files and binders up to date for use during computer downtime. The role also supports new employees by explaining department policies and procedures and emphasizing quality customer service. The position is based at Swedish Hospital in Chicago, Illinois, with some travel to other locations and flexible hours as operational needs require.

Requirements

High school graduate.
Excellent interpersonal and customer service skills.
Excellent phone voice, including proper grammar and diction.
Basic knowledge of medical terminology, anatomy and physiology, and coding.
Knowledge of clinical office or department general policies and practices.
Keyboarding speed of 45 words per minute.
Working knowledge of MS Office applications (Word, Excel, and PowerPoint), intranet/internet, and web-based portal functionality.
Knowledge of Medicare and Public Aid.
Knowledge of managed care payment and reimbursement requirements.
Ability to prioritize and organize tasks and remain flexible in response to changing demands.
Ability to concentrate and remain composed in a busy, distracting office environment and high-pressure situations.
Ability to interact positively and effectively with multiple departments.
Ability to use good judgment and independent decision-making to solve problems, resolve issues, and support department efficiency and productivity.

Nice To Haves

Two or more years of health-related college coursework preferred.
One year of experience in hospital admissions, hospital department scheduling, or physician office scheduling preferred.

Responsibilities

Answer a high volume of incoming calls promptly, courteously, and in a caring, friendly manner.
Schedule appointments accurately and efficiently for multiple offices.
Follow department guidelines and protocols to ensure service excellence.
Enter appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
Gather complete and accurate patient type, demographic, and billing information.
Pre-register patients in a timely and efficient manner.
Advise patients about insurance authorization and referral requirements and ensure timely transfer of registration information for financial clearance and appropriate reimbursement.
Explain collections policies, payments, deposits, and co-pays to patients, and direct patients to the SCMG Biller when necessary.
Assist and support new employees by explaining department policies and procedures and emphasizing quality and customer service.
Maintain accurate physician data for new physicians, insurance information, and other updates in the computer system.
Keep paper files and binders up to date as a backup for computer downtime so referrals can be processed manually.