Patient Services Representative - Neurology

Tower Health • West Reading, PA

8d

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support in the Neurology department. Duties include accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copays and account balance payments; scanning documents into the EMR; and completing other administrative tasks that support efficient department operations.

The role requires friendly, courteous, helpful, and considerate interactions with patients, families, the community, vendors, coworkers, and physicians. The representative is also expected to complete other responsibilities accurately and in a timely manner as needed or assigned.

Requirements

• Complete and maintain all competencies and trainings required for the role.
• High school diploma or GED; relevant experience may be considered in lieu of education.
• No experience required.
• BLS certification, based on department.
• Computer skills, including use and navigation.
• Customer service skills.
• Detail-oriented.
• Excellent communication skills.
• Excellent interpersonal skills.
• General clerical skills.
• Medical terminology.
• Microsoft Office applications.
• Multi-line telephone operational skills.
• Multitasking skills.
• Organizational skills.

Responsibilities

• Register and schedule patients.
• Provide customer service and clerical support.
• Accept, record, and verify insurance information.
• Process preauthorization requests.
• Collect copays and account balance payments.
• Scan documents into the EMR.
• Complete other administrative tasks that support efficient department operations.
• Communicate with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner.
• Complete other assigned responsibilities accurately and in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED