Patient Services Coordinator - Neurology

ProMedica • Toledo, OH

1d

About The Position

The Patient Services Coordinator is the first team member patients interact with at a physician practice and is responsible for creating a positive, welcoming tone. The role greets and registers patients, answers phone calls, takes messages, and schedules and reschedules appointments. The coordinator also maintains the provider’s schedule and assists clinical staff with outgoing calls to patients, pharmacies, and other providers as needed. These accountabilities describe the general nature and level of the work and are not exhaustive.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer service or clerical setting.

Nice To Haves

• Associate degree.
• Working knowledge of medical terminology, third-party billing, and referral procedures.
• Experience with EPIC EMS.
• 3 years of experience in a clerical or office function.
• 1 year of experience in a medical office setting.

Responsibilities

• Greet and register patients.
• Answer phone calls and take messages.
• Schedule and reschedule patient appointments.
• Maintain the provider’s schedule.
• Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed.

Benefits

• Flexible benefits, including compensation and programs to support employees’ families, finances, and personal well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED