Admin Services Coordinator - Neurology

University of Iowa•Iowa City, IA

About The Position

The Department of Neurology’s Administrative Services Coordinator supports a welcoming, well-coordinated patient experience across Neurology and Neuropsychology Clinics and EEG and EMG labs. The role helps patients navigate care from initial calls and appointments through check-in, testing, and follow-up, while supporting clinical teams with administrative coordination. The coordinator provides reception and clinic support, communicates with patients and internal and external clinical partners, helps maintain accurate patient and referral information in Epic, and assists with scheduling and other clerical duties. The position also supports staffing coordination, patient payments, parking voucher records, correspondence, and basic guidance on HR policies and procedures. The University of Iowa Health Care Medical Center is Iowa’s only comprehensive academic medical center and a regional referral center. More than 12,000 employees, students, and volunteers work together to provide safe, quality health care and service to patients.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience.
At least one year of experience in a medical or clinic setting.
Proficiency with computer applications such as Microsoft OneNote, OneDrive, and Outlook.
Knowledge of clinical scheduling and patient coordination.
Experience with Epic or another electronic health record (EHR) system.
Strong written and verbal communication skills.

Nice To Haves

Familiarity with University of Iowa Health Care policies and procedures.
Experience working with spreadsheets and entering data into databases.
Ability to work independently and use sound judgment to prioritize multiple projects and assignments.

Responsibilities

Welcome patients and support reception, check-in, and check-out at the Neurology and Neuropsychology clinics; open and close clinics each day.
Assist the Clinic Services Coordinator in meeting daily staffing needs.
Collect and update patient demographic information, explain HIPAA policies, and obtain required signatures, including authorization to share information with insurance companies.
Review patient appointment information in Epic to answer questions.
Direct patients to tests and research study locations.
Answer clinic calls and connect callers with the appropriate services.
Enter incoming physician referral information into Epic as needed.
Distribute parking vouchers at check-in and maintain accurate records.
Collect patient co-payments at check-in.
Provide backup support during staff absences, including scheduling appointments and tests and assisting support services schedulers.
Serve as the primary contact for the clinical area by responding to inquiries, gathering patient medical information, and sharing information using available resources.
Prepare and send correspondence about clinic visits and research activities, and communicate patient needs to the clinical team.
Coordinate communications among internal and external clinical sites, clinical teams, and research programs as needed.
Provide basic guidance on HR policies and procedures.
Perform other clerical duties as assigned.
Work effectively with faculty, staff, and students from a range of backgrounds and perspectives.
Use available resources and continue learning to support organizational goals and needs.
Communicate information clearly and accurately and demonstrate sound judgment and ethical behavior.