Patient Service Representative - Neurology

BJC HealthCare • Des Peres, MO

1d

About The Position

The Patient Services Representative is the initial point of contact for front office activity and helps direct patient flow at a physician office. The role performs patient check-ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed.

This is a full-time, 40-hour-per-week outpatient position with BJC Medical Group in Neurology in Creve Coeur. The role is not front desk and follows a day schedule of 8:30 a.m. to 5:00 p.m. There is no call, weekend, or holiday work. The position is benefit eligible.

Requirements

• High school diploma or GED.
• 2–5 years of experience.

Nice To Haves

• Medical office experience.
• Epic experience.

Responsibilities

• Handle telephone calls from patients and staff and forward calls requiring triage.
• Perform receptionist duties with close attention to detail and professionalism.
• Verify health insurance payment information and educate patients on applicable regulations; collect payments and record data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate information with the Central Billing Office to ensure all charges are captured and properly collected.
• Perform patient check-ins and appointment scheduling.
• Maintain patient financial records.
• Serve as a switchboard operator as needed.
• Help direct patient flow at the physician office.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC automatic retirement contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health care and dependent care flexible spending accounts.
• Paid time off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED