Patient Registration Representative

Kewa Pueblo Health Corporation kphc•Santo Domingo Pueblo / Kewa, NM

4d•$0 - $18

About The Position

The Patient Registration Representative is often the first point of contact for patients and their families. The role supports high-quality, compassionate healthcare by obtaining complete and accurate insurance and demographic information in a timely manner, while respecting culture and patients’ ability to pay. The representative works with clinical staff and provides registration, appointment, customer-service, and administrative support while protecting patient confidentiality. The position is in the HIMs department and reports to the Director of HIMS. It is full-time and non-exempt. Work takes place in normal office conditions within a health center, where noise may range from low to moderate and some health risks inherent to a health center may be present. The role may involve deadlines, multitasking, and interactions with a wide range of people on varied and sometimes complicated issues. Employees are expected to uphold confidentiality and patient-care principles, follow professional and ethical standards, interact honestly and dependably, demonstrate cultural awareness and sensitivity, maintain a current insurable driver’s license, and comply with KPHC and SDHC policies and procedures. Qualified Native American applicants may receive preference to the maximum extent feasible among applicants who meet the minimum mandatory qualifications.

Requirements

High school diploma or GED equivalent.
Customer-service experience or related work involving regular customer contact.
Verbal and written communication skills, with a willingness to interact compassionately and in a customer-focused manner to meet patients’ needs.
Proficiency in computer applications, including Microsoft Office Suite (Excel, Word, and/or PowerPoint).
Ability to communicate effectively with patients, families, clinical staff, and administration.
Ability to maintain patient confidentiality and comply with HIPAA, PHI, and ePHI requirements and regulations.
Maintain a current insurable driver’s license.
Ability to meet the role’s physical demands, including frequent standing, walking, sitting, bending, twisting, talking, and hearing; prolonged sitting, keyboarding, and reading; and occasional lifting or moving of up to 30 pounds.

Nice To Haves

Customer-service experience in a medical setting.
Understanding of medical terminology.
Bilingual skills in English and the Keres native language.
Prior experience working with Indian Health Services (IHS), a Tribe, or a Tribal Organization.

Responsibilities

Greet and welcome patients, visitors, and families promptly and courteously while maintaining high customer-satisfaction standards.
Work with clinical staff to perform and coordinate administrative tasks, including answering phone calls, scheduling appointments, and reminding patients of appointments.
Complete patient registration in person or by phone by collecting demographic and health information and verifying insurance eligibility and benefits, while maintaining confidentiality.
Respond compassionately, respectfully, and confidentially to patient and caregiver inquiries, including inquiries about routine and sensitive topics.
Organize and schedule patient services and appointments for initial visits and follow-ups.
Use electronic health records systems to enter, access, and verify patient data and insurance benefits in real time, ensuring accuracy and completeness.
Generate, review, and analyze patient data reports; follow up on issues and report inconsistencies to the supervisor as necessary.
Navigate and walk throughout the facility to escort patients when needed.
Provide wheelchair transport within the facility and coordinate interpreter services when needed.
Maintain patient confidentiality and comply with HIPAA, PHI, and ePHI requirements and KPHC policies, procedures, standards, and the Patient Registration handbook.
Communicate and interact effectively with patients, staff, and administration using high customer-service standards.
Perform other duties as assigned.