Patient Registration Representative
About The Position
The Patient Registration Representative is the first point of contact for patients at Intermountain Primary Children's Hospital in Taylorsville. This on-site, frontline healthcare customer service role supports fast, compassionate, and accurate access to care. The representative helps patients and families through check-in, answers questions, gathers information, and coordinates with clinical teams to support patient flow and hospital operations. The role involves working across multiple computer systems and handling in-person and phone interactions in a fast-paced environment. It offers training for candidates without a healthcare background and exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations. The listed schedule is Wednesday, 6:00 AM–6:30 PM. The US-based pay range is $16.00–$21.10 per hour, with individual pay based on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information quickly.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and learning opportunities, including exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
