Patient Advocate Representative

Conifer Health Solutions•Phoenix, AZ

3d•Onsite

About The Position

The Patient Advocate Representative screens self-pay patients at the hospital bedside for eligibility for governmental and non-governmental programs. The role identifies potential payors—including auto, Workers’ Compensation, commercial, private, and third-party liability insurance—and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and helps patients apply for benefits for which they may be eligible. The position works at Abrazo Central, with a Tuesday–Saturday schedule from 8:00 a.m. to 4:30 p.m. Spanish speaking is required. The role involves contact with patients and staff in both hospital and office facilities, including bedside visits, and some travel may be required. Candidates must meet applicable vaccination and screening requirements before starting employment.

Requirements

Spanish speaking is required.
High school diploma or equivalent.
At least 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
PC systems literacy, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and a clear understanding of English.
Detail-oriented, with the ability to deal with multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and manage multiple tasks efficiently.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Must obtain and provide confirmation of applicable required vaccinations and screenings before starting employment, as permitted by law.

Nice To Haves

Bilingual ability, including Spanish, is listed as preferred, although Spanish speaking is also specified as required.

Responsibilities

Interview patients and/or family members.
Record and maintain complete documentation of activities performed on accounts while in-house and throughout the Patient Accounting cycle.
Perform financial clearance, including collections; cancel accounts where there has been no patient cooperation and no program eligibility; and prepare accounts for Financial Assistance review.
Follow up on EES-assigned accounts to ensure follow-through on submitted government applications.
Develop working relationships with patients through effective communication to support timely account processing and government program eligibility determinations.
Conduct field visits to patients’ homes for skip tracing and/or to assist patients with documents.
Notify hospital case management, social services, and admissions staff of case screening determinations and outcomes through verbal and written communication.
Screen self-pay patients for governmental and non-governmental program eligibility, identify potential payors, route accounts appropriately, and assist patients with financial statements and benefit applications.