Patient Advocate Representative

Conifer Health Solutions•Phoenix, AZ

3d•Onsite

About The Position

The Patient Advocate Representative screens self-pay patients at the hospital bedside for eligibility in governmental and non-governmental programs. The role identifies potential payors—including auto insurance, Workers’ Compensation, commercial or private insurance, and third-party liability—and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and helps patients apply for benefits for which they may be eligible. The position is based at Abrazo Central and requires Spanish speaking ability. The schedule is Tuesday through Saturday, 8:00 a.m. to 4:30 p.m. The role works in hospital and office facilities, in direct contact with patients and staff, and may involve travel and visits to patients’ homes.

Requirements

Spanish speaking required.
High school diploma or equivalent.
At least 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
Computer literate, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and a clear understanding of the English language.
Detail-oriented, with the ability to work with multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and manage multiple tasks efficiently.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Candidates, as applicable and as permitted by law, must obtain and provide confirmation of required vaccinations and screenings before employment begins.

Nice To Haves

Bilingual ability, including Spanish, is listed as preferred; Spanish speaking is also specified as required.

Responsibilities

Interview patients and/or family members.
Document and maintain complete records of activities performed on accounts while patients are in-house and throughout the Patient Accounting cycle.
Perform financial clearance functions, including collections.
Cancel accounts where there has been no patient cooperation and the patient is not eligible for programs; prepare accounts for Financial Assistance review.
Follow up on EES-assigned accounts to ensure follow-through on submitted government applications.
Build working relationships with patients through effective communication to help process accounts promptly for government program eligibility.
Conduct field visits to patient homes for skip tracing and/or to assist patients with documents.
Communicate case-screening determinations and outcomes verbally and in writing to hospital case management, social services, and admissions staff.