Patient Advocate Representative

Conifer Health Solutions•Alabaster, AL

13d•Onsite

About The Position

The Patient Advocate Representative works at Shelby Medical Center and screens self-pay patients at the hospital bedside for eligibility in governmental and non-governmental programs. The role identifies potential payors—including auto insurance, Workers’ Compensation, commercial insurance, private insurance, and third-party liability—and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and assists patients with applying for benefits for which they may be eligible. The position involves interviewing patients and family members, maintaining thorough account documentation, performing financial clearance and collections, following up on government-program applications, and communicating screening outcomes to hospital staff. It may also require field visits to patients’ homes for skip tracing or document assistance. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with rotating weekends. The work takes place in hospital and office facilities, with direct contact with patients and staff; some travel may be required. Conifer requires candidates, as applicable and as permitted by law, to provide confirmation of required vaccinations and screenings before starting employment. The company describes itself as a healthcare services organization with expertise serving clients in more than 135 local regions nationwide and offers a competitive benefits package, resources, incentives, and leadership support for career development.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
Computer literacy, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and clear understanding of the English language.
Detail-oriented, with the ability to work across multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and manage multiple tasks efficiently.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Provide confirmation of required vaccinations and screenings before employment, as applicable and permitted by law.

Nice To Haves

Bilingual Spanish.

Responsibilities

Interview patients and/or family members.
Record and maintain complete documentation of activities performed on accounts while in-house and throughout the Patient Accounting cycle.
Perform financial clearance, including collections; cancel accounts when patients have not cooperated and are ineligible for programs; and prepare accounts for Financial Assistance review.
Follow up on EES-assigned accounts to ensure follow-through on submitted government applications.
Develop working relationships with patients through good communication to help process accounts efficiently for government-program eligibility.
Conduct field visits to patients’ homes for skip tracing and/or assistance with documents.
Notify hospital case management, social services, and admissions staff of case-screening determinations and outcomes through verbal and written communication.
Screen self-pay patients for eligibility in governmental and non-governmental programs and identify potential payors to route accounts appropriately.
Obtain and complete Confidential Financial Statement forms and assist patients with applying for eligible benefits.