Patient Advocate Representative

Conifer Health Solutions•El Paso, TX

6d•Onsite

About The Position

The Patient Advocate Representative screens self-pay patients at the hospital bedside for eligibility in governmental and non-governmental programs. The role identifies potential payment sources—including auto insurance, Workers’ Compensation, commercial and private insurance, and third-party liability—and routes accounts appropriately within Patient Accounting. The representative obtains and completes Confidential Financial Statement forms and assists patients in applying for benefits for which they may be eligible. The position is based at The Hospitals of Providence Memorial Campus and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Spanish speaking is required. The representative works in hospital and office facilities in direct contact with patients and staff, and may conduct patient-home visits or other travel as needed.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in Social Services, Hospital Admitting, or a related area.
Spanish speaking required.
Working familiarity with rules and regulations pertaining to Federal, State, and County programs.
Computer literacy, including Windows and Microsoft Outlook, Excel, and Word.
Ability to work independently.
Excellent oral and written communication skills and clear understanding of English.
Detail-oriented, with the ability to work with multiple facilities, supervisors, and hospital platforms.
Ability to prioritize and efficiently manage multiple tasks.
Ability to sit and work at a computer terminal for extended periods.
Ability to walk through a hospital environment, including broad campus settings and Emergency Department environments, and visit patients at bedside.
Ability to travel if required.
Obtain and provide confirmation of required vaccinations and screenings before employment, as applicable and permitted by law.

Responsibilities

Interview patients and/or family members.
Record and maintain complete documentation of account activities while patients are in-house and during the Patient Accounting cycle.
Perform financial clearance functions, including collections.
Cancel accounts when patients have not cooperated and are ineligible for programs, and prepare accounts for Financial Assistance review.
Follow up on EES-assigned accounts to ensure follow-through on submitted government applications.
Build working relationships with patients through effective communication so accounts can be processed promptly for government-program eligibility.
Conduct field visits to patient homes for skip tracing and/or to assist patients with documents.
Notify hospital case management, social services, and admissions staff of case-screening determinations and outcomes through verbal and written communication.
Identify potential payors and route accounts appropriately.
Obtain and complete Confidential Financial Statement forms and help patients apply for eligible benefits.