Patient Services Representative - Stephenson Cancer Center - Radiology - Part Time Days

OU Health•Oklahoma City, OK

About The Position

The Patient Services Representative supports patient access and clinic operations for the Stephenson Cancer Center Radiology department. The role schedules appointments, provides information about clinic operations, welcomes patients, and assists with patient records, referrals, insurance verification, payments, and financial accounts. The position also promotes use of the Patient Portal and monitors referral work queues in the electronic medical record. This is a part-time, day-shift position. A high school diploma or GED and at least one year of professional work experience are required. No license, certification, or registration is required.

Requirements

High school diploma or GED.
At least one year of professional work experience.
Strong verbal and written communication skills.
Strong customer service skills.
Ability to work effectively with employees, patients, and external parties.
Proficiency with Microsoft Office tools.
Knowledge of hospital policies and procedures.
Keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

Schedule patient appointments by telephone or in person and coordinate schedules for patients requiring multiple services.
Provide information about clinic operations.
Obtain demographic information for new patients and update information for established patients.
Answer telephone calls and direct them to the appropriate people.
Greet patients when they arrive for scheduled appointments.
Accept payments, write receipts, and balance and close the personal cash drawer daily.
Distribute encounter forms, inspect them for completeness and accuracy, and ensure resident and faculty signatures are present on forms and charts.
Copy insurance cards and upload them into the EMR as appropriate.
Prepare ancillary forms for services such as x-rays and vascular services.
Promote the organization's Patient Portal for communication between patients and the clinic.
Pull patient charts for appointments and file laboratory, x-ray, hospital, or other information in charts.
Copy medical records for patients, providers, and facilities.
Create new patient charts and information packets.
Discuss patients' financial accounts with them.
Verify insurance eligibility and patients' primary care physicians.
Secure referrals to other providers for HMO patients and obtain referrals from PCPs for HMO patients to be seen in the clinic.
Collect and verify proof of income to determine applicable sliding-scale discounts.
Monitor and act on referral work queues in the EMR.
Perform other duties as assigned.