Clinic Patient Representative - Cancer Center

CHRISTUS Health•Mount Pleasant, TX

About The Position

The Clinic Patient Representative greets, instructs, directs, and schedules patients and visitors and serves as a liaison between patients and medical support staff. The role may also assist with various clinic duties, verify insurance benefits, assist with referrals, collect payments, and prepare cash for deposits. The representative checks patients in, maintains accurate demographic, insurance, and medical-record information, and helps patients complete required forms. The position also handles scheduling, telephone calls, correspondence, mail, records, visitor requests, payment processing, and cash-drawer balancing. The representative maintains confidentiality and follows CHRISTUS Health policies, quality and safety procedures, and the CHRISTUS Mission and Code of Ethics.

Requirements

High school diploma or equivalent.
Word-processing and computer experience.
Excellent interpersonal skills and ability to communicate well.
Strong organizational skills and ability to perform multiple tasks in a busy environment.
Prefer one year of work experience, preferably in a medical office setting.

Nice To Haves

Knowledge of medical terminology.
Professional medical-records documentation and writing skills.
Ability to type 40 words per minute.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Check in patients and verify and update information in medical records, including entering demographic and insurance information into the computer.
Assist patients with completing necessary forms and with ambulatory difficulties.
Notify clinical staff when patients are ready.
Maintain appropriate cash levels and balance the cash drawer according to company procedures.
Process patient payments and post them to the company billing system.
Refer patients to a financial counselor representative for clarification or discussion of accounts or payment terms, following the collections policy.
Participate with other staff in collecting prior balances at the time of service.
Maintain and follow office scheduling policies.
Answer telephone calls, screen calls, take messages, and provide information.
Type correspondence as directed.
Sort and deliver mail, medical records, and other correspondence.
Screen visitors and respond to routine information requests.
Keep the work area and lobby neat and orderly.
Attend meetings as required.
Follow CHRISTUS Health HIPAA guidelines and maintain strict confidentiality of protected health information.
Communicate ideas clearly and positively through oral and written communication consistent with the CHRISTUS Mission.
Follow CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection-control requirements.
Carry out responsibilities consistently with the CHRISTUS Mission and Code of Ethics and support cultural diversity objectives.
Support and adhere to the CHRISTUS Service Guarantee.
Perform other related work as assigned by leadership.