Clinic Services Specialist - Cancer Center

UIOWA•Iowa City, IA

7d•Onsite

About The Position

The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Clinic Services Specialist to support scheduling, reception, and telephone coverage across multiple outpatient clinics using the EPIC system. The role includes coordinating appointments with other University of Iowa Health Care departments, assisting patients at check-in, maintaining patient information, collecting co-payments, and helping ensure patient flow through the clinic and hospital. The specialist provides factual information about assigned and related work areas and works with frequent distractions and interruptions. The position supports the University of Iowa Health Care mission and WE CARE core values: Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment. It reports to Holden Comprehensive Cancer Center Clinic Services Coordinators. The specialist may train and provide functional and/or administrative supervision for students and temporary staff. This is a regular salaried position in Iowa City, Iowa, scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 30-minute lunch. The position is 100% time and is not eligible for University sponsorship for employment authorization. Applicants must submit a resume and cover letter addressing the required and desired qualifications. Successful candidates must disclose conviction history and undergo criminal background and credential/education verification; five professional references will be requested later in the recruitment process.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least six months of clerical administrative work experience.
Experience working in customer service.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated ability to work as a cooperative team member.
Proficiency in computer software applications, including Microsoft Office Suite.
Submit a resume and cover letter addressing the listed required and desired qualifications.
Successful candidates must self-disclose conviction history and complete criminal background and credential/education verification.
Five professional references will be requested and required at a later stage of the recruitment process.

Nice To Haves

Demonstrated attention to detail.
Excellent organizational skills.
Experience working with EPIC.
Knowledge of medical terminology.
Experience working with data.
Experience working in an outpatient healthcare setting.
Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.
Knowledge of University of Iowa policies, procedures, and regulations.

Responsibilities

Schedule patient appointments and tests, coordinating with other University of Iowa Health Care departments and verifying appointment availability in EPIC while following established guidelines.
Answer incoming clinic calls, respond to questions, schedule appointments, route calls, and relay messages appropriately.
Provide reception coverage, greet patients, assist with appointment check-in through EPIC, answer questions, update patient and caregiver information, and ensure required documentation is completed or signed.
Facilitate patient flow using the EPIC Department Appointments Report, direct patients to waiting areas and other clinics, and provide parking validation.
Collect patient insurance co-payments at check-in according to University policies, close the daily batch, print paperwork for the business office, complete variance reports, and maintain a personal cash drawer according to policy.
Resolve immediate scheduling issues in coordination with the clinical supervisor and notify the supervisor of unresolved issues.
Act as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
Coordinate appointments with other University of Iowa Health Care departments as needed.
Contribute ideas and seek ways to improve assigned processes.
May perform other duties as assigned.
May provide training and functional and/or administrative supervision for students and temporary staff.