Patient Services Representative - Stephenson Cancer Center - Radiology - Part Time Days

OU Health•Oklahoma City, OK

About The Position

The Patient Services Representative supports clinic operations in the Imaging Cancer Center by coordinating patient appointments and services, assisting patients with clinic and financial information, and maintaining accurate patient records. The role involves front-desk and telephone interactions, insurance and referral coordination, payment processing, and handling forms and medical records. The position is part time and scheduled for days.

Requirements

High school diploma or GED.
At least 1 year of professional work experience.
Strong verbal and written communication skills.
Strong customer service skills.
Ability to work effectively with employees, patients, and external parties.
Proficiency with Microsoft Office tools.
Knowledge of hospital policies and procedures.
Keyboarding skills sufficient to meet the position's requirements.

Responsibilities

Schedule patient appointments by telephone or in person.
Provide information about clinic operations.
Obtain demographic information for new patients and update information for established patients.
Answer telephone calls and direct them to the appropriate people.
Coordinate schedules for patients requiring multiple services.
Greet patients arriving for scheduled appointments.
Accept payments and issue receipts.
Distribute encounter forms and check them for completeness and accuracy.
Ensure resident and faculty signatures are present on encounter forms and charts.
Copy insurance cards and upload them into the EMR as appropriate.
Balance and close the personal cash drawer reconciliation daily.
Prepare ancillary forms for services such as x-rays and vascular services.
Promote the organization's Patient Portal for communication between patients and the clinic.
Pull patient charts for appointments and file lab, x-ray, hospital, or other information into charts.
Copy medical records for patients and other providers or facilities.
Create new patient charts and information packets.
Discuss patients' financial accounts with them.
Verify patients' insurance eligibility and primary care physicians.
Secure referrals to other providers for HMO patients.
Secure referrals from PCPs for HMO patients to be seen in the clinic.
Collect and verify proof of income to determine any applicable sliding-scale discount.
Monitor and act on EMR referral work queues.
Perform other duties as assigned.