Patient Service Representative - Medical Practices 1088 BT

St. John's Riverside Hospital • City of Yonkers, NY

3d

About The Position

The Patient Service Representative supports front-office operations for medical practices, helping ensure patients’ visits run smoothly and billing information is accurate. The role welcomes patients, assists with paperwork, collects and updates demographic and insurance information, handles calls, and completes administrative tasks to keep the front office organized. It also involves collecting copayments, verifying eligibility, coordinating referrals and test authorizations, and preparing patient charts and appointments.

Requirements

• High school graduation or equivalency.
• Knowledge of medical health insurance.
• Basic medical terminology and computer knowledge.
• Excellent communication and customer service skills.
• Experience working in a high-volume call center.
• At least 2 years of registration experience in a medical setting, such as a doctor's office or hospital.
• Strong Microsoft Office skills, including Word and Excel, and medical database experience.
• Valid driver's license and access to a vehicle for business travel throughout Westchester County.
• Ability to work with a sense of urgency.

Nice To Haves

• College education preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Greet incoming patients in a friendly and professional manner.
• Instruct patients on completing paperwork and obtain complete, accurate information for billing and demographic purposes.
• Update patient demographic and insurance information as needed.
• Answer incoming calls in a friendly, professional manner before the third ring; provide accurate, customer-oriented information and route calls promptly and correctly.
• Complete administrative duties that help ensure smooth patient visits, accurate billing, and an organized, clutter-free front office.
• Collect copayments at the time of the visit in accordance with patient insurance guidelines.
• Verify eligibility for every visit and obtain referrals for patients as requested.
• Process required test authorizations with appropriate paperwork and send them to the appropriate designee.
• Confirm next-day appointments and create charts for first-time patients or locate charts for returning patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED