Patient Services Representative

Lehigh Valley Health Network•Easton, PA

3d•Onsite

About The Position

Coordinates and provides clerical and administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice and delivers the customer service needed to maintain a positive patient experience. The role supports registration and check-in, insurance authorization and precertification, medical record release requests, appointment scheduling and confirmation, and the ongoing flow of the patient schedule. It also includes scheduling, scanning, billing, filing, referrals, work queues, patient outreach by telephone and EMR messaging, and other clerical functions. The representative collaborates in training, staffing, and practice functionality, stays informed about insurance coverage and reimbursement changes, and adapts to interruptions and changing priorities. This is an onsite day-shift position at LVPG-Madison Farms. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an evening rotation until 7:00 p.m.

Requirements

High school diploma or GED.
One year of customer service experience.
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Demonstrated proficiency with technology and EMR workflows by the conclusion of orientation.
Ability to accurately handle cash and other patient payment methods.
Ability to explain, educate, and support use of the LVHN patient portal and its features.

Responsibilities

Perform detail-oriented administrative tasks in accordance with organizational policies and standard work, anticipating the needs of team members and patients.
Gather information needed for accurate patient registration and check-in.
Obtain and verify insurance authorizations and precertifications.
Complete medical record release requests and schedule and confirm patient appointments.
Maintain the patient schedule's execution and flow to support a positive patient experience and team environment.
Collaborate in training, staffing, and practice functionality and provide feedback.
Keep informed of insurance-provider coverage and reimbursement changes.
Organize work efficiently to accommodate interruptions and changing priorities.
Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
Conduct patient outreach by telephone and EMR messaging.
Explain, educate, and support patient use of the LVHN patient portal and its features.