Patient Services Representative

Family Healthcare•Cedar City, UT

3d•$43,368 - $58,552•Onsite

About The Position

The Patient Services Representative (PSR) provides excellent customer service and works collaboratively and professionally with other staff under the direction of the supervisor to support effective and efficient delivery of health care services. The role performs receptionist, clerical, and administrative duties, including responding to calls, scheduling appointments, verifying insurance, collecting and documenting payments, compiling and recording documentation, and applying knowledge of medical and dental terminology. The PSR accurately collects and documents insurance, demographic, communication, authorization, and support-service information; completes timely scanning and data entry; verifies insurance and income; collects payments and reconciles finances daily; maintains confidentiality and follows policies; and completes required training. The role supports patient access to care through courteous service, accurate scheduling and follow-up, contributes to quality improvement and infection control, helps maintain a clean and safe clinical environment, documents interactions, responds to communications, attends meetings, and assists across provider teams as needed. Duties are generally performed in an office environment with controlled and modified hazards and discomforts. The position involves frequent contact with employees, patients, and the community and may require travel to other sites for assignments, meetings, or training.

Requirements

High school diploma or GED and verifiable experience.
Basic familiarity with medical and dental office routines and terminology.
Ability to work well as part of a team, exhibit integrity, use good judgment, and keep information confidential.
Reliable attendance and punctuality.
Proficient typing and spelling skills.
Pass the PSR competency within the first 90 days and annually.
Required influenza, MMR, and varicella vaccinations, a TB test, and negative drug test results; additional vaccines may be required.
Ability to stand, bend at the waist, kneel, reach overhead, talk, hear, and see.
Ability to move or lift documents and materials weighing up to 30 pounds.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide courteous, professional customer service to patients in person and by telephone.
Accept and respond appropriately to calls and other communications.
Schedule appointments accurately and in a timely manner, coordinate follow-ups, and support patient access to care.
Collect and document insurance, demographic, communication, authorization, and support-service information, including translation and transportation needs.
Complete timely scanning and data entry and compile and record required documentation.
Verify insurance and income, collect and document payments, and reconcile finances daily.
Maintain confidentiality, follow organizational policies, and complete required trainings.
Contribute to quality improvement efforts and follow infection control protocols.
Support a clean and safe clinical environment for patients and staff.
Help maintain smooth clinic flow, document interactions, attend meetings, and assist across provider teams as needed.

Benefits

Medical, dental, and vision coverage; medical premiums are partially paid by Family Healthcare.
Health Savings Account through Health Equity.
401(k) available on the first day of hire, with employer matching dollar for dollar up to 3% and 50 cents per dollar for the next 2%, up to 5% of yearly earnings.
Profit sharing of up to 5% of yearly earnings for employees after six consecutive months of employment.
Paid time off.
13 paid holidays, including one floating holiday.
Gym membership discount.
Employee Assistance Program for counseling.
Medical Assistant Apprenticeship program.
Tuition reimbursement for those seeking a bachelor's degree.