PSR Float

Franciscan Alliance, Inc. • Lafayette, LA

3d • Onsite

About The Position

Patient Service Representatives (PSRs) are the first point of contact for patients, family members, and caregivers visiting Franciscan Physician Network offices. The PSR communicates information, direction, and support to customers and collaborates with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role includes compassionately discussing patients’ copayment, prepayment, and outstanding balance responsibilities.

This float position serves regional offices, including Lafayette, Rensselaer, and Crawfordsville, on occasion. Office hours are Monday through Friday during the day, with various schedules available. The position uses an electronic medical records system and supports patient calls, scheduling, payment processing, account adjustments, encounter-form and cash-drawer balancing, and other practice-specific administrative tasks.

Requirements

• High school diploma or GED.
• One year of customer service experience.

Nice To Haves

• One year of healthcare experience.

Responsibilities

• Answer incoming calls, respond to inquiries, schedule appointments, and direct calls to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on practice specialty.
• Collaborate with providers, management, and clinical staff to coordinate patient schedules and provide administrative support.
• Compassionately engage patients in conversations about copayment, prepayment, and outstanding balance responsibilities.

Benefits

• Work-life balance with a consistent day-shift schedule and observed holidays off work.
• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Comprehensive benefit offerings for eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED