Medical Call Center / PSR - Float

Clinical Associates•Reisterstown, MD

6d•Onsite

About The Position

Clinical Associates is seeking an experienced, full-time Medical Call Center/Patient Service Representative to join its PSR team in Reisterstown, Maryland. The position supports multiple providers in a high-volume, multi-specialty healthcare setting and provides patients and visitors with a professional, supportive experience by telephone. The representative is responsible for handling incoming calls, scheduling appointments, verifying insurance, and documenting messages in the EMR. The role requires attention to detail, multitasking, and a commitment to providing excellent customer service while following company protocols efficiently and accurately. The schedule is Monday through Friday, 37.5 hours per week, with availability required for a shift between 8:00 a.m. and 6:00 p.m. The role may also involve collecting co-pays, deductibles, and account balances on an as-needed basis.

Requirements

High school diploma or GED.
Medical call center experience.
Basic arithmetic and money-calculating skills.
Excellent patient care and customer service skills.
EMR skills.
Ability to work in a team environment and support multiple providers.
Attention to detail and ability to multitask.

Responsibilities

Identify and quickly assess the nature of incoming calls and respond with prompt, professional service.
Schedule appointments.
Verify insurance and resolve eligibility issues before scheduled appointments.
Document messages in the EMR system.
Collect co-pays, deductibles, and account balances on an as-needed basis.
Support multiple providers in a high-volume medical call center environment.
Follow company protocols efficiently and accurately.