PSR I (on-call)
About The Position
Medford Radiology is seeking a per-diem Patient Services Representative I to provide a warm, welcoming environment for patients and ensure effective communication and accurate registration, check-in, and scheduling. The role requires excellent telephone etiquette and customer service, collaboration with front- and back-office teams, and professional representation of the clinic. This entry-level position offers hands-on healthcare experience and opportunities for growth. The ideal candidate is positive, adaptable, organized, and demonstrates strong communication, teamwork, and customer service skills. This is an on-call, in-person position at Medford Radiology. Shifts may be offered Monday through Friday between 8:00 a.m. and 5:00 p.m.; hours vary based on coverage needs. The pay scale is $17.12–$22.14–$25.17 per hour, with the base hourly wage assigned according to relevant experience and position-specific skills. Because this is an on-call position, an additional 15% of the hourly wage is paid in lieu of benefits, separate from and in addition to the base wage. The role supports the Imaging Center through patient communication and clerical work, including verifying and entering demographic and insurance information, collecting payments, collecting and scanning required documentation, and processing patient communications, orders, and related documents accurately and promptly. Patient communications and documents must be handled discreetly and in compliance with HIPAA. The representative is expected to provide professional, compassionate service to patients, visitors, and team members, and to manage busy periods in a friendly and efficient manner. New hires must provide written proof of COVID-19 vaccination or a written exemption request within 30 days of hire, subject to approved exemptions.
Requirements
- High school diploma.
- At least one year of customer service experience in an office setting.
- Proficiency with computer skills and the ability to multitask while working in several software programs at once.
- Maintain a professional demeanor and appearance.
- Promote and demonstrate positive interactions.
- Provide written proof of COVID-19 vaccination or a written exemption request within 30 days of hire, subject to approved exemptions.
Nice To Haves
- At least one year of healthcare reception experience.
- Positive, adaptable, and organized approach.
- Strong communication, teamwork, and customer service skills.
Responsibilities
- Communicate professionally and compassionately with all patients.
- Provide a warm and welcoming environment.
- Deliver excellent customer service to patients, visitors, and team members to help ensure a positive experience.
- Verify the accuracy of patient demographic and insurance information and enter it into the relevant systems.
- Perform clerical functions that support the Imaging Center.
- Accurately collect co-pays and patient payments.
- Collect and scan required documentation.
- Process patient communications, orders, and related documents accurately and promptly.
- Manage patient communications and documents discreetly and in compliance with HIPAA.
- Manage busy periods in a friendly and efficient manner.
- Collaborate effectively with front- and back-office teams and represent the clinic professionally.
Benefits
- Accrued paid sick leave.
- An additional 15% of the hourly wage is paid in lieu of benefits for this on-call position.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
