PSR I (on-call)
About The Position
Medford Radiology is seeking an on-call Patient Services Representative I (PSR I) to support its Imaging Center. This entry-level role provides patients with a warm, welcoming experience through professional, compassionate communication and accurate registration, check-in, and scheduling. The representative collaborates with front- and back-office teams, provides customer service to patients, visitors, and colleagues, and represents the clinic professionally. The role offers hands-on healthcare experience and opportunities for growth. This is an in-person, on-call position at Medford Radiology. Shifts may be offered Monday through Friday between 8:00 a.m. and 5:00 p.m.; hours vary according to coverage needs. The listed pay scale is $17.12–$22.14–$25.17 per hour, with base hourly wage determined by relevant experience and position-specific skills. An additional 15% of the hourly wage is paid in lieu of benefits. Accrued paid sick leave is offered.
Requirements
- High school diploma.
- At least one year of customer service experience in an office setting is required.
- Proficiency with computer skills, multitasking, and simultaneously working in several software programs.
- Demonstrate a professional demeanor and appearance.
- Promote and demonstrate positive interactions.
Nice To Haves
- At least one year of healthcare reception experience is preferred.
- Strong communication, teamwork, and customer service skills.
- Positive, adaptable, and organized approach.
Responsibilities
- Communicate professionally and compassionately with patients.
- Provide a warm and welcoming environment.
- Deliver excellent customer service to patients, visitors, and team members.
- Verify and enter accurate demographic and insurance information.
- Perform clerical functions that support the Imaging Center.
- Collect co-pays and patient payments accurately.
- Collect and scan required documentation.
- Process patient communications, orders, and related documents accurately and promptly.
- Manage patient communications and documents discreetly and in compliance with HIPAA.
- Handle busy periods in a friendly and efficient manner.
- Collaborate with front- and back-office teams to support positive working relationships.
Benefits
- Accrued paid sick leave.
- An additional 15% of the hourly wage is paid in lieu of benefits.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
