Medical Call Center / PSR - Float

Clinical Associates, P.A.•Reisterstown, MD

8d•Onsite

About The Position

Clinical Associates is seeking an experienced, full-time Medical Call Center/Patient Service Representative to join its PSR team in Reisterstown. Clinical Associates is a multi-specialty healthcare setting offering integrated medical care and opportunities for growth. The role supports multiple providers in a high-volume medical call center and requires a team-oriented approach and a strong commitment to patient service. The representative is the first point of contact for patients and visitors by telephone, providing a professional, supportive, and nurturing experience. The position handles incoming calls, schedules appointments, verifies insurance, resolves eligibility issues, and documents messages in the EMR system. The representative must be detail-oriented and able to multitask while following company protocols accurately and efficiently. The schedule is Monday through Friday, 37.5 hours per week, with availability required for a shift between 8:00 a.m. and 6:00 p.m. The position is located at 120 Westminster Pike in Reisterstown.

Requirements

High school diploma or GED.
Medical call center experience.
Basic arithmetic and money-calculating skills.
Excellent patient care and customer service skills.
EMR skills.
Ability to work in a team environment and support multiple providers in a high-volume medical call center.
Detail-oriented with the ability to multitask.
Availability to work a shift between 8:00 a.m. and 6:00 p.m., Monday through Friday.

Responsibilities

Identify and quickly assess the nature of calls and act appropriately to provide prompt, professional service.
Schedule appointments.
Verify insurance and resolve eligibility issues before scheduled appointments.
Collect co-pays, deductibles, and account balances on an as-needed basis.
Answer incoming phone calls for the healthcare provider.
Document messages in the EMR system.
Support multiple providers in a high-volume medical call center while following company protocols efficiently and accurately.