Medical Call Center Receptionist

Southern Vitreoretinal•Tallahassee, FL

1d•$16 - $18•Onsite

About The Position

Southern Vitreoretinal Associates (SVA), an ophthalmology practice specializing in retina care, is seeking a Medical Call Center Representative for its Tallahassee, Florida team. The representative takes inbound calls for all six office locations under the direction of the Front Office Manager. This is an in-person, full-time role in a fast-paced environment requiring attention to detail, the ability to manage multiple priorities, and a compassionate, patient-focused approach to service. The position also assists with front-desk duties as needed. The representative answers patient questions, returns calls, schedules appointments, assists with referrals, distributes incoming faxes, and routes calls. The role supports communication among patients, physicians, and clinic staff to promote efficient operations and seamless patient care. The position is based onsite with no remote work available; travel to satellite clinics may be needed.

Requirements

High school diploma or equivalent.
Previous call center experience, preferably in a healthcare or medical setting.
Experience working with EMR/EHR systems.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to handle confidential and sensitive information discreetly.
Compassionate, empathetic, patient-focused customer service approach.
Ability to work well under pressure while maintaining a calm, professional demeanor.
Ability to communicate clearly and professionally with patients, colleagues, and leadership.
Ability to navigate electronic systems such as computers and telephones.
Understanding of practice-wide and provider-specific scheduling protocols.
Ability to collaborate with cross-functional teams.
Willingness to work onsite and travel to satellite clinics as needed.

Nice To Haves

Bilingual English/Spanish skills.
Proficiency with office software and medical management systems.

Responsibilities

Handle inbound and outbound patient calls, schedule and confirm appointments, and provide information about clinic services.
Respond professionally to patient inquiries about services, treatments, and office policies.
Maintain current knowledge of clinic procedures, policies, and protocols.
Address patient concerns empathetically and promptly, referring issues to the appropriate department or provider when needed.
Enter patient data, scheduling information, and insurance details accurately into the clinic management system.
Manage multiple calls and requests while maintaining quality and efficiency.
Provide a compassionate, positive patient experience and foster patient trust.
Collaborate with clinic staff and physicians to support communication and patient care.
Assist with administrative tasks, including insurance verification, processing patient forms, and patient follow-up calls.
Review and distribute overnight administrative messages from patients and route them to the appropriate departments.
Intake and schedule referrals, and monitor and reconcile referrals received through SHARE.
Fax office notes to referring physician offices when requested.
Monitor and distribute faxes.
Assist triage staff with contacting and scheduling patients who have left clinical messages.
Oversee schedule changes.
Assist with front-desk duties as needed.
Adapt to changing workflows and procedures while maintaining professional patient service.
Maintain professional conduct, dependability, flexibility, customer service, and appearance.
Document calls and patient information accurately and in detail.
Travel to satellite clinics as needed.
Maintain knowledge of departmental protocols and day-to-day tasks.