Medical Receptionist Call Center

HealthPartners•Stillwater, MN

About The Position

Stillwater Medical Group is seeking a Medical Receptionist to join its Primary Care Frontline team. The role is primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and employer groups. Employees are expected to meet department-specific agent expectations regarding measurement and follow the department’s defined guidelines and processes. The schedule is Monday through Friday on the day shift, with occasional Saturdays. The role requires related experience, accurate computer and keyboarding skills, knowledge of age-related growth and development principles needed to provide appropriate service and assure patient safety, and proficiency with telephone and headset equipment, a PC, printer, photocopier, and fax machine. Preferred qualifications include strong communication and customer-service skills, medical terminology knowledge, and the ability to work in a fast-paced, structured environment. HealthPartners offers a competitive benefits package for eligible positions. Benefits listed include medical and dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and an onsite clinic.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.
Ability to sit for long periods of time.

Nice To Haves

Strong verbal and written communication skills.
Human relations sensitivity and customer-service skills.
Listening and telephone etiquette skills.
Medical terminology knowledge.
Comfort asking patients for copays and race collection.
Ability to work in a fast-paced and structured environment.

Responsibilities

Rapidly and accurately answer and respond to incoming telephone calls from patients and employer groups.
Meet department-specific agent expectations regarding measurement.
Follow the department’s defined guidelines and processes.
Provide appropriate service and help assure patient safety using knowledge of age-related growth and development principles.
Promote and maintain good patient relations and patient confidentiality.
Ask patients for copays and race collection.