Patient Representative Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Word-processing and computer experience required.
• Previous electronic medical records experience required.
• Ability to answer multi-line phones.
• Strong teamwork skills and enthusiasm for working with others.
• Excellent telephone etiquette and exceptional customer service skills.
• Good organizational skills.
• Professional appearance.
• Ability to handle confidential information concerning patient diagnoses and medical records.
• Ability to work 40 hours per week.
• Ability to see details at close range, listen to and understand spoken information, read and understand written information, and communicate information verbally.
• Ability to sit for long periods and use hands daily to type, file, and write or sign documents.
• Ability to lift at least 20 pounds to move office supplies.

Nice To Haves

• One year of work experience in a medical office setting preferred.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Greet and professionally register incoming patients.
• Handle incoming and outgoing communications concisely and pleasantly.
• Prioritize appointment urgency according to company standard operating procedures.
• Schedule patient appointments in the EMR according to standard operating procedures.
• Obtain complete and accurate demographic and insurance information during patient registration.
• Document all patient encounters in the appropriate sections of the electronic medical record.
• Collect patient account balances and/or copayments as indicated, and accurately account for daily collections.
• Respond to patient inquiries about basic insurance or billing questions.
• Answer telephone calls promptly and courteously, take complete messages, provide appropriate information, and route callers properly.
• Check phone messages hourly and return calls before lunch, midafternoon, and before leaving for the day.
• Restock and maintain the assigned workstation and equipment in a neat and orderly manner.
• Send appropriate records, calls, and messages to physicians.
• Sort and route incoming faxes, including images, records requests, and refill requests.
• Review incoming referral faxes; create referral charts, contact patients to schedule appointments, document appointments or messages, follow up when needed, and contact referring offices if unable to schedule.
• Create new patient charts and ensure referrals and all records are in the chart before appointments; include primary care providers and referring physicians in all patient charts.
• Make patient appointment reminder calls.
• Send medical-records releases to referring physician offices, document requests, and scan requests into the EMR.
• Provide courteous customer service and maintain composure when dealing with angry or irritated patients.
• Problem-solve and anticipate issues.
• Maintain the referral platform.
• Perform other duties as assigned by management.