HYBRID (6 WEEKS ONSITE, THEN FULLY REMOTE) CALL CENTER REPRESENTATIVE
About The Position
TEKsystems is hiring several Call Center Agents for a large hospital. The role involves handling 60 or more incoming calls daily and scheduling patient appointments. The position begins with six weeks of onsite training, Monday through Friday from 8:00 a.m. to 5:00 p.m., followed by fully remote work. The role is based in Lawrence, Indiana, and is described as contract to hire. The anticipated start date is November 3, 2026. The representative follows and reinforces case-scheduling policies, communicates information about scheduled appointments, and audits and completes electronic documentation of patient and case information in a timely manner. The work requires maintaining quality while meeting deadlines under pressure and communicating effectively with patients, peers, and superiors. Conversations may involve sensitive or highly confidential matters.
Requirements
- High school diploma.
- At least 2 years of call center experience.
- Strong verbal communication skills and the ability to explain complex information clearly and patiently.
- Ability to conduct in-depth conversations and explanations about sensitive or highly confidential matters.
- A consistent employment history without frequent short tenures.
- Self-motivation and motivation to advance one's career.
- Reliable transportation is requested for applicants.
Responsibilities
- Handle 60 or more incoming calls daily.
- Schedule appointments and follow and reinforce all policies for case scheduling.
- Communicate information for each scheduled appointment.
- Audit and complete electronic documentation of patient and case information in a timely manner.
- Meet deadlines under pressure while maintaining a high degree of quality.
- Communicate effectively and efficiently with patients, peers, and superiors on a daily basis.
- Explain complex information clearly and patiently, including during sensitive or highly confidential conversations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
