Remote Call Center Representative

Delaware Nation Industries

2d•Remote

About The Position

Channel Blend Call Center Representatives work remotely to qualify leads on behalf of other companies. Representatives contact interested prospects, follow client scripts and established guidelines, and help meet client expectations. The position requires at least 20 hours per week on a consistent schedule and pays $10 per hour. Applicants must reside in Idaho, Oklahoma, Texas, Kansas, or Utah. Required remote-work equipment includes a computer (not a Chromebook or tablet), a phone, a headset or earbuds with a microphone, internet access with an Ethernet cord, adapter, or Wi-Fi booster, and a computer mouse (not a trackpad).

Requirements

Strong communication skills, including professional language and grammar and the ability to speak clearly and audibly.
Ability to read and interpret operating instructions, web forms, procedure manuals, and work instructions on screen or on paper.
Good computer and keyboarding skills.
Ability to write routine correspondence.
Professionalism.
Ability to work independently and as part of a team.
Availability for a consistent schedule of at least 20 hours per week.
Must reside in Idaho, Oklahoma, Texas, Kansas, or Utah.
Must have a computer (not a Chromebook or tablet), a phone, a headset or earbuds with a microphone, internet access with an Ethernet cord, adapter, or Wi-Fi booster, and a mouse (not a trackpad).

Responsibilities

Use computer and telephone equipment according to technical procedures to contact or transfer prospects and generate qualified leads.
Greet prospects professionally, speaking clearly and listening effectively.
Read and follow client-established scripts, which may require verbatim delivery.
Maintain acceptable quality assurance scores.
Accurately log qualified leads or sales and follow documentation and reporting procedures.
Verify required information according to client and company guidelines to ensure leads are compliant.
Comply with federal, state, client, and company rules, regulations, and procedures.
Provide excellent customer service and maintain professionalism.
Maintain a positive attitude toward prospects, coworkers, and management.
Multitask by reading, typing, speaking, and navigating multiple web forms, screens, and browser tabs.
Maintain acceptable attendance according to policy.
Adapt to changes in scripts, campaign procedures, policies, and other job requirements.