Remote Call Center Representative (US)

Gainwell Technologies LLC•Any city, OH

16h•$23,700 - $33,800•Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Remote Call Center Representative (US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Requirements

High school diploma or G.E.D. required
2+ years of call center or customer service experience preferred.
Experience in a healthcare or insurance environment is a plus.
Strong customer service orientation with excellent verbal and written communication skills.
Proficient in Microsoft Outlook, Word, and Excel; familiarity with help desk or CRM systems is a plus.
Requires ability to communicate clearly via phone and computer; manual dexterity for office equipment use.
All candidates must complete the Harver Assessment.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
Must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.

Nice To Haves

additional education preferred
Experience in a healthcare or insurance environment is a plus.
familiarity with help desk or CRM systems is a plus.

Responsibilities

Answer incoming calls and provide courteous, professional, and knowledgeable assistance.
Follow established quality guidelines and security procedures during every customer interaction.
Use designated systems and available resources to research account information and answer customer questions accurately.
Resolve basic inquiries and escalate complex matters to the appropriate team members when needed.
Accurately document customer interactions and update account histories.
Follow up as appropriate to confirm that customer inquiries or requests have been resolved.
Meet established service-level agreements, quality standards, and productivity expectations.
Collaborate with team members, management, and other stakeholders to resolve customer inquiries.
Identify and recommend opportunities to improve procedures, workflows, and the customer experience.
Perform other duties as assigned.