Patient Service Representative 1- MMF Pediatrics
About The Position
The Patient Service Representative 1 provides administrative support to patients and clinicians under the guidance of the Practice Director. As the first point of contact for patients, families, and external parties, the role requires strong communication and customer service skills. Duties include patient registration, scheduling, responding to billing inquiries, and managing phone calls. The position also provides daily clerical support to the clinic and may help orient new staff or support other departments when needed. The role regularly verifies and processes insurance eligibility and obtains authorization requests, including verifying personal credentials with external partners to obtain information, such as using ID.me for identity verification for VA insurance coordination.
Requirements
- High school diploma or GED.
- Detail oriented.
- Effective interpersonal, communication, and organizational skills.
- Familiarity with basic office equipment.
- Ability to work in a fast-paced environment with frequent interruptions.
- Maintain a positive disposition at all times.
- Comfortable regularly verifying and processing insurance eligibility and obtaining authorization requests, including credential verification with external partners.
Nice To Haves
- Basic medical terminology, insurance billing, and computer familiarity are preferred.
- Customer service experience preferred.
Responsibilities
- Provide administrative support to patients and clinicians under the guidance of the Practice Director.
- Serve as the first point of contact for patients, families, and external parties.
- Register patients and schedule appointments.
- Address billing inquiries and manage phone calls.
- Provide daily clerical support to the clinic.
- Assist with orienting new staff or support other departments when necessary.
- Verify and process insurance eligibility and obtain authorization requests.
- Verify personal credentials with external partners to obtain insurance information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
