Patient Services Representative

DAP Health•Palm Springs, CA

27d•$22 - $25•Onsite

About The Position

The Patient Services Representative provides exceptional customer service to patients and helps ensure a positive clinic visit. Under the direction of the Clinic Manager, Clinic Administrator, or Patient Services Representative Supervisor, this role welcomes patients, answers inquiries, supports registration and appointment scheduling, and handles related administrative tasks. The position requires attention to detail, multitasking in a fast-paced environment, and courteous, helpful interactions with everyone entering the clinic. The role has no supervisory responsibilities.

Requirements

Ability to maintain recognized medical-industry standards for high-quality, client-centered, HIPAA-compliant services.
Proficiency with MS Office applications.
Computer expertise in database input.
Effective written and oral communication skills.
Excellent customer service skills.
Current BLS certification obtained through the American Heart Association or American Red Cross.

Nice To Haves

Bilingual in Spanish and English.
At least one year of medical front-office operations experience, including registration, medical terminology, medical insurance, and referral authorizations.
Previous experience working with Electronic Health Records.

Responsibilities

Greet and assist everyone who enters the clinic, helping them feel welcome and cared for.
Register new patients and patients who have fallen out of care, in person or by phone.
Gather documents required for new patient registration and ensure patient demographic and guarantor information is accurate at every visit.
Identify patients who may need program assistance and schedule them with a Care Coordinator Specialist for assessment and enrollment.
Answer incoming calls within three to four rings and make patient calls courteously and professionally.
Return voicemails by the end of the next business day.
Schedule and confirm follow-up appointments, and reschedule appointments as needed.
Ensure the appropriate insurance is selected for services rendered on the scheduled visit date.
Check patients in and out for scheduled and walk-in appointments.
Ensure patients are empaneled with their provider of record and maintain up-to-date provider panel management.
Assist and encourage patients to sign up for MyChart.
Respond to MyChart messages concerning registration or appointment scheduling.
Help patients use tablets or other devices to provide demographic information needed to establish an electronic record.
Run and review insurance eligibility information and demonstrate understanding of it.
Scan registration-related information into the EHR.
Monitor and respond to website inquiries requesting new-patient information.
Collect applicable copayments and outstanding balances at check-in.
Collect Release of Information forms and submit them to the HIM department.
Track daily incoming documentation for providers.
Follow up on no-shows and send no-show letters in accordance with established workflows.
Advise the Case Manager or EIS Worker when patients indicate a need for internal or external resource linkage, when applicable.
Keep the supervisor informed about office equipment upkeep and maintenance.
Make appointment confirmation calls for unconfirmed patients 24 hours beforehand.
Perform other duties as assigned.