Patient Access Team Representative - Orthopedic Surgeons
About The Position
Under the direction of the Practice Supervisor, the Patient Access Team Representative interviews patients, collects demographic information, and enters it into the practice’s electronic medical record (EMR) system. The representative confidentially distributes required patient information, schedules tests and follow-up appointments, monitors provider schedules, answers telephones, and documents information in the EMR. The role also includes ordering inventory and communicating with ancillary and clinical departments as needed. The representative manages referrals to specialty practices and obtains prior authorizations from insurance companies. The role requires working with insurers to stay informed about changing insurance requirements and updating patient insurance information after verification. As applicable, the employee must have training and competency in attending to the special needs and behaviors appropriate to the ages of the patients receiving care. This is a bargaining union position.
Requirements
- High school graduate or GED.
- Ability to read and write in English.
- At least two years of customer service or receptionist work experience.
- Ability to type accurately at 30 words per minute.
- Experience answering phones, taking messages, and routing messages.
Nice To Haves
- Successful completion of a CVPH medical terminology exam.
- Associate degree in Business or Healthcare.
- Experience using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC.
Responsibilities
- Interview patients and collect demographic information for entry into the practice’s EMR system.
- Distribute required patient information confidentially.
- Schedule appropriate tests and follow-up appointments.
- Monitor provider schedules.
- Answer telephones and document information in the EMR.
- Order inventory.
- Communicate with ancillary and clinical departments as needed.
- Manage referrals to specialty practices.
- Obtain prior authorizations from insurance companies.
- Maintain working knowledge of changing insurance requirements.
- Update patient insurance information as verified.
- As applicable, attend to patients’ age-related special needs and behaviors in accordance with training and competency.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
