Patient Services Representative - Orthopedics - Wesley Drive Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

27d • Onsite

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at Roper St. Francis Healthcare’s Orthopedics physician practice. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, patient financial options, and accurate medical-record updates. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The position is based at 615 Wesley Drive, Suite 100, Charleston, South Carolina. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 scheduled hours per week.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly into the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform the supervisor of department or patient issues.
• Process admission paperwork and basic insurance verification; collect, complete, and verify patient demographic and insurance information during registration, and correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals in the referral/consults tracking tool.
• Obtain or assist in obtaining appropriate authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED