Certified Medical Assistant (CMA) - Primary Care - Wesley Drive Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

1d • Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides direct and indirect patient care within the scope of practice and in alignment with quality standards. Under provider direction, the Medical Assistant helps address patients’ chief complaints by collecting information such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and state guidelines.

This role combines clinical and administrative work in a primary care practice. It supports in-person and virtual visits, maintains accurate electronic health records, coordinates orders and referrals, and may perform front desk workflows. The position is scheduled for 40 hours per week, approximately 8:00 a.m. to 5:30 p.m., Monday through Friday, at Wesley Drive in West Ashley. Employees may be directed to travel to other facilities or adjust hours as needed to meet patient care needs.

Requirements

• Active Medical Assisting certification from an accepted credentialing organization is required: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals; not accepted in South Carolina).
• An Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable if the incumbent cannot obtain MA certification, except in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; for BSMH it is preferred at hire and required before independent patient care.
• High school diploma or GED is required.
• In South Carolina, completion of an accredited Medical Assistant post-secondary program, an approved South Carolina career and technical education health sciences program, a military Medical Assisting program, a U.S. Department of Labor-approved Registered Apprenticeship program, or a health care employer training program aligned to a nationally accredited certification exam is required.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
• Ability to exercise universal precautions, use personal protective equipment and devices, and follow infection-control policies.

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
• Completion of an externship or clinical laboratory training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS certification is preferred at hire for BSMH locations.

Responsibilities

• Adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care when interacting with internal and external customers.
• Maintain clinical and administrative skills in accordance with departmental competency guidelines and operational needs.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust work hours as directed by the practice manager to meet patient care needs.
• Keep work areas, examination rooms, and equipment clean, orderly, safe, and supplied; ensure equipment is functioning properly.
• Support virtual health visits by setting up the platform, pre-charting, contacting patients to confirm preparedness, troubleshooting, and collecting relevant information before the visit.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, including patient portal requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits; collect co-pays as needed.
• Order supplies, track referrals, laboratory work and diagnostic tests, and dispose of contaminated supplies.
• Record medical histories, vital statistics, and test results in medical records.
• Interview patients, obtain medical information, and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete required skills or competency checklists to assist physicians with examination and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED