Patient Services Representative - Sweetgrass Endocrinology - St. Francis Medical Office Building

Roper St. Francis Healthcare • Charleston, SC

11d • Onsite

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at Sweetgrass Endocrinology. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The position provides customer service in a general office environment and is based at the St. Francis Medical Office Building; it will not float to other locations, though occasional coverage at other physician practice locations may be requested.

The position is scheduled for 40 hours per week on a day shift: 8:00 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–2:00 p.m. Friday. It reports to the Practice Manager/Supervisor and has no direct reports. The role requires a high school diploma or GED. Prior patient-registration or healthcare experience and knowledge of medical terminology and ICD-9 coding are preferred.

The position serves patients across the lifespan, although the posting marks the patient population as not applicable to this position. Employees must follow universal precautions, use personal protective equipment and devices, and learn infection-control policies. The work may involve periods of high stress and fluctuating workloads, frequent interruptions, high noise levels and bright lights, and potential exposure to physical altercations or verbal abuse. Long-distance or air travel may be required as needed, not to exceed 10%.

Requirements

• High school diploma or GED.
• Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40 or more words per minute.
• Basic math skills.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Problem-solving skills.
• Ability to provide care appropriate to the age and needs of the patients served, as described in departmental policies and procedures.
• Follow universal precautions and use personal protective equipment and devices.

Nice To Haves

• Prior experience in patient registration or healthcare.
• Knowledge of medical terminology and ICD-9 coding.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer, route, and respond to internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments and help maintain patient flow by promptly troubleshooting problems and informing the supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification; secure, complete, and verify patient demographic and insurance information, correcting registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
• Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the practice, as applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Exercise universal precautions, use personal protective equipment and devices, and follow infection-control policies.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED